FAQ's
Support
Frequently
Asked Questions
One of the Leading company to provide all the Products like Gateway & SBC, Modules & Subsystems, Smart IoT Solutions, Eval-boards & Kit, HMI_for IoT.
Company Info
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Our office is located in Bangalore.
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No, Susima Smaart Solution is an Indian Company.
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We would love to welcome you! Just let us know when you intend on paying us a visit, your purpose and don’t forget to click here for the exact location!
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We do not have any other physical presence abroad at the moment, but we are going to open new offices very soon.
Confidentiality
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To protect your Intellectual Property Rights, we request that you sign an MNDA between yourself (as a company or individual) and Susima Smaart Solution. Please request or download our MNDA here. Or just send us yours and we will review it.
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Susima Smaart Solutions never takes ownership of any design file or IP. We only hold the files we have generated during the project until the last payment has been processed, after which all files will be released to you.
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We have implemented some strategic and solid workflows and prevention methods to make sure that no leak will come from our side or the partners we work with.
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We are not a patent attorney, but we can definitely help you get ready for a patent application and perform a patent search if required.
General
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We cover the entire product life cycle, from idea generation to shipping. You can visit our vide range of services by clicking here.
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We deal with products that vary in complexity. from our experience general rule of thumb, we can assume the following:
- Idea Generation: 4–8 weeks
- Design: 4–12 weeks
- Hardware Development: 8–24 weeks
- Prototyping: 4–8 weeks
- Tooling: 4–8 weeks
- EVT/DVT/PVT: 12–16 weeks
- Manufacturing: 8–12 weeks
- Shipping: 2–8 weeks
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: Yes, we can also take care of the manufacturing of your prototype, too. But if you do wish to use another manufacturer, then we will send you the source files once the last payment for [...] has been processed. There is no binding agreement between you and us to commit to us for manufacturing.
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The best way to get started is with a Product Requirement Document. This will help us outline the details of all the different parts of the product. This includes the features, use cases, requirements, components, designs, mechanisms, colours, materials, tolerances, accessories, necessary certifications, etc. If you do not have one, then contact us to help you build one.
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Many! While specialising in IoT and hardware products, we have a broad range of experience, and we are always willing to work on different projects that can challenge our expertise! To see some of the projects we’ve worked on in the past, please check our Projects page.
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It is a document that lists every part or component that your product needs to be functional and assembled. The list will be optimised step by step by choosing better and cheaper components, with more features, and different requirements. The final BOM will be needed for every production run of your product, no matter if it is a prototyping run or a manufacturing run. This will avoid mistakes along the way. Please get in touch with us if you need our help creating one.
prototype?
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: With our complete suite of product services, we can help you develop a prototype, review your idea for effective manufacturing, functionality, materials saving you cost and time in the product development cycle.
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Absolutely. Working with our engineers, we can understand your vision and bring it to life.
product development?
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Yes, we can help with all the steps of the process.
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Absolutely. We work with clients on new, innovative solutions, updates and fixes. We have the resources and expertise to support you.
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This will depend on the complexity of the embedded project and will be indicated in our Quote.
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: We test our designs using a prototype before the final delivery. Any bugs or errors which might be noticed or reported later on the provided master sample will be promptly worked upon and corrected.
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We have classified our projects based on below three types:
Intellectual-Property (IP) transfer:
In this case the ownership of the hardware and the software design are transferred to the customer on payment. The delivery will include complete schematics, bill of materials, assembly instructions, PCB layout designs, and source codes relevant to the project.
Manufacturing-assistance:
In this case, ownership of the hardware design and the source codes remains with us. The delivery will include complete schematics, bill of materials, assembly instructions, and PCB layout designs but not the source codes relevant to the project. The binary/hex image files of the software will be provided to the customer.
Manufacture-only:
In this case, a prototype will be designed and built according to the customer's specifications. Once approved, we will enter into an agreement with the customer to supply a specific quantity of the designed product.
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If you desire so, we can enter into a Non-Disclosure Agreement (NDA) which will contractually limit the disclosure of any information that you provide us. However, product design protection should be obtained through copyright, registered design, patent and trademark.
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Electronic product development involves highly trained engineers and is therefore not an inexpensive venture. Clients experienced with electronics and software development costs typically find Susima Smaart Solutions to be a good value and competitively priced, whereas entrepreneurs or companies who are unfamiliar with all that goes into bringing these types of designs to market may underestimate the costs involved with engineering new electronic designs and software. Our goal is always to make our clients aware of the process, its costs, and the risks that accompany new product development.
Costs for PC board layout services, where the client provides the completed schematic and parts list, can run from a few hundred dollars up to thousands of dollars depending on board complexity.
Costs for full engineering design of a circuit card from scratch including schematic design, parts specification, bare PC board layout, and prototype development, can vary greatly based on the complexity involved and standards that apply. Simple to moderate developments can begin at a few tens of thousands of dollars and rise from for more complex boards, particularly those requiring associated software development. This is especially the case when software requirements are extensive.
development costs?
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: Yes. Other factors can greatly affect product development costs. Medical products, for example, require a rigorous process be followed in order to receive FDA approval. This process involves extensive safety and risk analysis to be undertaken from the start of the design. It is especially extensive for products involving electronics and software. Numerous application specific standards may also need to be adhered to depending the specific type of medical product. In the end, development costs for a circuit board and software used in a medical products might realistically cost 3 to 5 times more than a similar design used in a commercial product design. This type of effect can also apply to military and aerospace products, or products used in applications where design standards may be much more extensive.
own the rights and IP to my design?
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Yes. You own the data and intellectual property rights to any designs that Via Technology develops for you provided your payments for such services are up to date.
software development services?
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We start by getting an overview of your company and the nature of your product since our first goal is to make sure that we are a good match for your product's development. We are committed to bringing value to our clients and won't undertake a project if we aren't well suited to your design needs.
Assuming all goes well, we will review your product specification (see below for what we will need) and generate a budgetary estimate of time and cost to develop a prototype unit for you. This will allow us to quickly gauge whether we fit your project finance requirements before we proceed further.
Assuming that our first pass budgetary estimate is within your expected range, we will continue the review process in greater detail, asking questions as necessary, and develop a formal proposal for your development effort.
electronics development?
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In order to develop a quote for your custom design we need a clear specification of your product's requirements. At a minimum, this should include:
A thorough functional description of how the circuit is intended to operate. This applies to both hardware and software. The specification should be thorough enough to clearly define operational requirements of the circuit including such things as:
Types and amounts of data to be collected or transferred across various interfaces Speed of required data collection and transfer On board memory storage requirements User interface type - such as LCD character display, graphics touch screen, membrane keypad, etc. User interface content - identify details of information to be provided and received across the user interface A list of required inputs and outputs - for common interfaces you can just list the I/O type and quantity (such as Wi-Fi, Bluetooth, USB, etc.). For discrete or custom I/O, specify quantity and descriptive detail (such as voltage and current required for driving external outputs)
Power requirements - define the input power source. For example, external AC/DC adapter, battery, etc. If the circuit is to run off battery, identify required battery life and whether the battery is to be rechargeable. For battery powered circuits also define the duty cycle for circuit awake time and any other high power consumptions functions (for example, "The circuit will be in sleep mode most of the time. Each hour it will activate and record listed measurements and transmit them via WIFI before re-entering sleep mode").
Physical constraints if any - such as limits on board size and component height, mounting constraints, etc. Environmental considerations - expected min/max ambient temperatures, high vibration applications, dirty/wet/or corrosive environments, etc. Agency compliance requirements that apply such as FCC, UL, CE, DoD standards, FDA medical device and class, etc. Expected annual manufacturing volumes and the maximum production cost target in order for the design to fit your business plan. This is an important factor since we don't want to pursue a development effort unless we think that there is a reasonable chance that we can hit your production cost target.
Keep in mind that if the specification does not define a requirement it will not be in the final product. Adding specifications once work begins will add cost and may impact the development schedule. So take time to develop a well thought through specification for your product from the beginning.
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The development process that we use for most circuit board designs consists of the following major steps:
Top Level Design - requirements are clarified and design approaches are generated. Circuit block diagrams are created, critical parts are selected and a preliminary BOM may be generated for use in initial production cost estimation. Software is architected and production test plans are discussed.
Design Implementation - circuit schematic and BOM are generated, test plan if required is generated, circuit board layout is performed, simulation and other analysis is performed if required, and software is coded and unit tested.
Prototype Fabrication and Test - prototype circuit boards are built, circuit board hardware is brought up and tested. If software is involved, the software is installed and integrated with the circuit board. Compliance with client requirements is verified.
Circuit Board Updates - any modifications made to the circuit board as a result of initial prototype testing are incorporated into a circuit board update. New circuit boards are built and verified.
Additional Testing and Updates - the fully tested design is now ready for third party agency testing and field testing/beta testing, if applicable. Based on the result of these testes additional updates can be made and retested if required.
For simpler circuit boards, it is sometimes possible to combine steps to reduce development time. For example, Top Level Design and Design implementation could potentially be combined in cases where a formal Top Level Design phase is not really necessary.
multiple iterations?
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While very simple circuit boards may be successfully designed and tested in a single pass, it is realistic to assume that at least some modifications may be made to a circuit board during test and integration of the prototype. In addition, for circuit boards requiring third party testing for agency approval (such as FCC, UL, CE) or for FDA or military qualification, clients should assume that testing may yield the need to update the circuit board design to address test results. This can result in one or more additional update cycles to the circuit board before it passes all qualification tests and is ready for production.
circuit board designs?
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For circuit board engineering design services we deliver the following electronic files: Schematics Bill of Materials (in Microsoft Excel format) If software, firmware, or VHDL code is required by the project, commented source code is also delivered. In addition, we can generate various types and levels of design documents, test plans and reports, and various analyses as requested by the client. Such documents are priced at an added cost.
board layout services?
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If you have a design that you generated we will be glad to provide a quote for bare PC board design. Simply email us your schematic, BOM, and design constraints. Based on this, we can turn a quote around for you within a day. For simpler boards you can also get a quick estimate of cost using our Online Estimator tool.
To begin work on your board layout we normally expect final design inputs including: complete and final BOM with reference designators, manufacturer and manufacturer part numbers any mechanical constraints that apply such as board size/shape limits, mounting hole requirements, keep out areas, component height restrictions, etc. placement guidance for any critical parts placement such as connector locations, requested parts groupings, etc. any special considerations (high current/voltage traces, split power planes, matched impedance, noise sensitive signal lines, special routing instructions, board thickness, specific board materials, application specific standards, board markings/part numbering requirements, etc.)
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Yes. In some cases our client's project schedules require the flexibility to get started with PC board layout before all of their inputs are finalized. In these circumstances we work with our clients on an hourly basis rather than fixed price. The same applies to layouts where the client prefers a high degree of interaction in fine tuning the layout.
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Yes we can import either a .dwg or .dxf file into our PCB design software.
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For circuit board layouts that involve high speed traces or busses, we offer Signal Integrity Analysis as an optional service.
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Via Technology supports several design tool sets for clients who prefer their board layouts to be generated using the same design tool that they use internally. As a result, Via can provide PCB design using:
Orcad PCB Designer
Cadence Allegro
Altium Designer
For clients who generate their schematic using another design tool, we can start using an ASCII net list exported from their schematic capture tool. We can also enter schematics from scratch based on hard copy inputs for clients who cannot provide an electronic schematic or net list.
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For PC board layout services we provide the following electronic files: Gerber and drill files PCB file in your PCB software's native format Assembly and fabrication files
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Yes
will cost in production if I have you design it?
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Not normally. We cannot accurately price something that doesn't exist yet. Production prices are based on parts costs, complexity of the assembly, and production volume. The production quoting process takes a fair amount of time and effort on the part of our staff and suppliers and we hesitate to provide an estimate that may later prove to be inaccurate. As a result, we normally don't attempt a preliminary production cost estimate until we have at least completed the high level design effort including the BOM.
If we have production pricing information from a previous comparable design effort, we may share it as a rough estimate of projected production cost.
as well?
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Yes. While Susima Smaart Solutions is not a manufacturer we maintain close relationships with several U.S. based contract manufacturers to assist our clients in making a smooth transition to production. We offer several options ranging from referral of our clients to these suppliers to having Susima Smaart Solutions act as the prime contractor for both engineering and production needs. In the later approach we select one of our manufacturing partners who is well suited to the type and volume of circuit board involved and we will take full responsibility for managing manufacturing, programming, testing and delivery of the circuit boards based on your production needs.
Pricing & billing
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We divide the development cost for a hardware product into a few different categories: electronics, mechanical, other components and packaging. Please contact us to get an estimation.
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Predicting the exact hours needed to develop any one product is difficult. So we estimate the range of hours, charging you no more if the project exceeds maximum hours specified. From our experience, this range is estimated how complex your product is. Please contact us for more details.
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Susima Smaart Solutions does not grant free development services for equity shares. You should look for an incubator in your area if this is what you are looking for.
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No matter if you are a young startup or an established enterprise, our costs and services can be tailored to be affordable for any budget.
Design
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Definitely! We have experienced industrial designers on board who can suggest the best materials and designs according to your product’s industry and market.
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Our in-house marketing team’s experience with many different products can produce the perfect graphic design for your product, by also incorporating your marketing strategy into the designs.
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Because the design of an app has a huge impact on its user experience, our design teams makes sure that the functions you want to implement in your app will fit in a design that will be functional and enjoyable for your users, while also being easy to implement during development
Engineering
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Yes, we can prototype any type of product. Contact us to know more about which design files we would need to begin.
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Our projects page has some examples of the projects we have worked on in the past. For more examples and information about our experience and capabilities, please contact us to discuss the specific needs of your project.
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All our engineering services are in-house. We have different engineering sub-teams that specialise in different areas – such as electronics engineering, mechanical engineering, firmware development, app and cloud development. They all work under the same roof for a maximal project efficiency.
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Once we start working on your project, a dedicated project manager will be assigned personally to you and will be your main contact point for every engineering service that we provide. This way you don’t have to talk with many different specialists at the same time.
engineering firms?
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We are happy to work with other teams and add our experience and skills to teams that need support in areas where they need help. But we always remind clients of the advantages of seeing a project through with us. Having all services under one roof, our development process is efficient and avoids the usual coordination issues between different firms and parties.
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We use the most common software solution for developing a product – such as Eagle for PCB design and Solidworks for industrial design and mechanical engineering. But for collaboration, we are flexible. So we are more than willing to use or to convert files to the ones you need if your team is working with some specifically different software.
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Too many to list here! Please visit our Technologies page to see some of the technologies we work with. Our list is not exhaustive and is always growing, so please contact us if you cannot see a specific technology you are looking for.
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No engineering firm can give certifications, but Susima Smaart Solutions can certainly help you to produce a product that meets regulations and is fit to pass its respective certification test.
Manufacturing
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You might have created a prototype or Proof of Concept (POC) with a Bill of Materials (BOM) including components that are easy to find on some platforms such as Digi-Key Electronics. However, these components are probably pretty expensive. BOM optimization helps to reduce the cost per unit for manufacturing by selecting similar components with great quality but a cheaper price.
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: If you already are working with some suppliers and would like us to work with them, then we can work with them. But we will have to perform a supplier audit beforehand so that we can assess the supplier’s own capacity. Please contact us for more details.
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Instead of owning our own factory, we have built up an extensive network of trustworthy manufacturing partners to work with. This allows us to produce in any quantity. It also provides us with an array of materials to work with for your product.
somewhere else before?
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There are numerous reasons why you might want to transfer a manufacturing project to us – such as being dissatisfied with your current manufacturer’s quality control or their supply chain too expensive. No matter the reason, we can support you.
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Packaging is an important part of a product, and its value is often underestimated by many startups or enterprises. We have the resources to help you design the physical structure and the graphical aspects of your packaging. After this stage, we can then prototype and manufacture it.